1 What is responsible gaming?

Responsible Gaming It means treating gaming as a form of entertainment — not as a way to solve life's problems or earn money. At tq999, we believe every player deserves a gaming experience that is enjoyable, safe, and in control.

Online gaming is growing rapidly in Bangladesh. But like any form of entertainment, it can become a problem when taken too far. Played within sensible limits, it's a completely safe and enjoyable experience.

Tq999 is committed to the well-being of every member. That's why we've built a suite of smart tools and a supportive environment where you can take full control of your own gaming habits.

Keep in mind: Responsible gaming doesn't mean stopping altogether. It means playing with your budget, time, and mental well-being in mind.

Follow these three core principles

  • Time limits: Decide how long you'll play before you start and stick to it.
  • Spending limit: Only play with money you can afford to lose — funds whose loss won't affect your day-to-day life.
  • Emotional boundaries: Avoid gaming when you're feeling down, stressed, or angry.

2 Signs of Problem Gaming

We don't always notice when our gaming habits start to get out of hand. Ask yourself the questions below — if most of your answers are yes, it may be time to seek help.

Are you gaming repeatedly in an attempt to win back money you've lost?

Is gaming stopping you from spending time with family or keeping up with work?

Are you depositing beyond your budget or borrowing money to play?

Do you feel restless or irritable when you're not gaming?

Are you hiding your gaming from family members?

Are you gaming to escape problems or relieve stress?

If you answered yes to even one of the questions above, it's time to take it seriously. Contact our support team right away or use the self-exclusion tool.

3 tq999's Responsible Gaming Tools

Tq999 has developed a set of smart tools with Bangladeshi players in mind. Use them to take full control of your own gaming habits.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Reducing your limit takes effect immediately. However, increasing your limit is subject to a 7-day waiting period.

Session Time Limit

Set a time limit for each gaming session. When it expires, the platform will automatically log you out and remind you to take a break.

Cooling-Off Period

If you feel you need a short break, you can temporarily deactivate your account for 24 hours, 7 days, 14 days, or 6 weeks. During this time, no gaming or deposits will be possible.

Self-Exclusion

If you need a longer break, you can request to have your account closed for 6 months, 1 year, or permanently. During this time, you will not receive any promotional messages from tq999.

Reality Check

At regular intervals, a message will appear on screen showing how long you've been playing and how much you've deposited during that session. This keeps you informed and aware.

4 How to Use These Tools

Using tq999's responsible gaming tools is simple. Here's a step-by-step guide:

1

Log in to your account

Log in to your tq999 account and click the profile icon in the top right corner.

2

Open Settings

Go to "Account Settings" or the "Responsible Gaming" section from the dropdown menu.

3

Choose your preferred tool

Choose the tool that suits your needs — whether that's a deposit limit, session time limit, or self-exclusion.

4

Set Your Limits

Enter your preferred limit and confirm. Changes take effect immediately.

5

Receive email confirmation

Once your limit is set, a confirmation message will be sent to your registered email address.

Important: Reducing a limit takes effect immediately, but increasing one is subject to a cooling period. This helps prevent impulsive decisions driven by emotion.

5 Advice for Parents

Tq999 is exclusively for users aged 18 and above. As a parent, however, you can take steps to protect your child from online gaming:

  • On personal devices Parental Control Software Install software that blocks adult content.
  • Never share your gaming account details with your child.
  • Keep your bank card and mobile banking app passwords secure.
  • Stay aware of your child's online activity and keep the lines of communication open.
  • If you suspect a child is accessing online gaming, please notify our support team immediately.

We immediately close any account belonging to a minor and delete all associated data.

6 Seek professional help

You don't have to face gaming addiction alone. tq999 is always here for you. Seeking professional help is completely normal — and a courageous step to take.

tq999 Support

Our live chat and email support are available 24/7. You can speak to us directly about any issue.

Counselling Services

We recommend speaking with a professional mental health specialist regarding gaming addiction.

Emergency support: If you feel gaming is affecting your life negatively, don't wait — reach out to our support team. Your identity will be kept completely confidential.

Simple habits for responsible gaming

  • Set your own budget and time limit before you play and write it down.
  • Know when to stop after a win — enjoy a good session for what it is and walk away.
  • Let go of the mindset that you can "recover" your losses.
  • Make time for other hobbies and entertainment outside of gaming.
  • Spend time with family and friends — social connection is essential for your mental well-being.
  • Review your gaming history every week.

7 Frequently Asked Questions (FAQ)

Yes, all of tq999's responsible gaming tools are completely free. Setting limits, cooling-off periods, self-exclusion — there's no charge for any of it. It's part of our commitment to our players.

For a fixed-term self-exclusion, your account can be reactivated by request once the period ends. A permanent self-exclusion, however, closes your account for good. We always recommend waiting at least 7 days after a fixed term ends before deciding to reactivate.

Reductions to your limit take effect immediately. However, increasing a limit requires a 7-day cooling period. This rule helps prevent impulsive limit increases made in the heat of the moment.

Absolutely. All responsible gaming communications are completely confidential. Our support team follows a strict privacy policy and your information is never shared with any third party.

Not at all. tq999 is strictly for users aged 18 and above. Age is verified during registration, and any account identified as belonging to a minor is closed immediately.

Your account balance is kept safe during a cooling-off period or self-exclusion. You may request a withdrawal at the end of the period, or earlier where applicable. Contact our support team for more details.