Tq999 Privacy Policy – How your information is kept secure

1 Introduction & Scope

tq999 ("We", "us") treat the protection of your personal information as our top priority. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we keep it secure.

This policy applies to the tq999 website, mobile app, and all related services. It covers all users who access our platform, including those based in Bangladesh.

We believe your privacy is a fundamental right. That's why we only collect the data we need and use it in a fair and transparent manner.

2 What Data We Collect

Tq999 collects user information through various methods. Below is a detailed breakdown of the data we gather:

Information provided at the time of registration

• Full name, date of birth, and gender
• Mobile number and email address
• National ID number or passport number (for KYC verification)
• Address & District/Division Information

Automatically Collected Information

• IP Address & Device Type
• Browser type and operating system
• Time spent on the platform and pages visited
• Login time, logout time, and session data

Financial Information

• Payment method details (bKash / Nagad / Rocket number)
• Transaction history and amounts
• Withdrawal & Deposit Records

Data Type	Purpose of Collection	Retention Period
Identity Information	KYC Verification & Account Management	5 years after account closure
Contact Information	Notifications & Support	2 years after account closure
Financial Information	Transaction Verification & Audit	7 years after account closure
Technical Information	Security & Fraud Prevention	1 year
Gaming History	Dispute Resolution & Analytics	3 years after account closure

3 How Your Information Is Used

Tq999 uses collected data only for specific, defined purposes. We never misuse your information without your consent.

Service Delivery & Improvement

Your data is used to manage your account, process deposits and withdrawals, deliver gaming services, and provide customer support. We also analyze your usage patterns to continuously improve the platform experience.

Security Assurance

Data is analyzed to detect fraud, prevent money laundering, and block unauthorized account access. Our goal is to maintain a safe environment for everyone on the tq999 platform.

Communication & Notifications

Your contact information is used to send transaction SMS or push notifications, important updates, and promotional offers. You can opt out of notifications at any time.

Legal Compliance

Certain data is retained and processed to comply with international gaming license requirements and applicable legal obligations.

4 Who Your Information Is Shared With

Tq999 never sells your personal data. However, information may be shared with trusted partners in certain circumstances:

• Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• Game Providers: Limited data may be shared with licensed game providers to support Live Casino and Sports Betting services.
• Legal Authorities: We are legally required to provide information when ordered by a court or directed by a government authority.
• Security Partners: Anonymized data may be shared with specialist partners to support fraud detection and cybersecurity.

5 Cookies & Tracking Policy

Tq999 uses cookies and similar technologies to enhance your experience on the website and app.

Cookie Types

• Essential Cookies: These are essential for login sessions and security and cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Used to understand which sections of the platform are most frequently used.
• Marketing Cookies: Used to show you relevant ads. You can opt out at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

6 Data Storage & Security

Tq999 stores your data in internationally certified data centers. Our security measures include:

• 256-bit SSL/TLS Encryption: Strong encryption is applied to all data transfers.
• Firewall Protection: Robust firewalls are in place to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security can be added to your account.
• Regular Security Audits: Regular vulnerability assessments are conducted by third-party specialists.
• Data Backup: Data is backed up regularly to ensure nothing is lost in the event of an issue.

How long we retain data depends on the type of information and applicable legal requirements. Data that is no longer needed is securely deleted after the designated retention period.

7 Your Rights

Under tq999's Privacy Policy, you are entitled to the following rights:

To exercise any of these rights, please contact our support team. We typically process requests within 30 business days.

8 Children's Privacy

Tq999 is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal data from minors.

If we have evidence that a minor has created an account, that account will be immediately suspended and all associated data will be permanently deleted.

If you believe a minor you know is using this platform, please notify our support team immediately.

9 Policy Updates

Tq999 reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will:

• We will post a notice on the website
• We will notify you via your registered email address.
• We will include the date of change and a brief summary of what was updated.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

10 Contact

For any questions, complaints, or requests regarding the Privacy Policy, feel free to get in touch. Our dedicated privacy team is always ready to assist you.